Are you planning to travel anytime soon? Then, book your tickets with Etihad Airways to experience the luxury in the air. Read on to know more about policies so that you can travel smoothly.
Etihad Airways Baggage Allowance
- Economy Class:
- Checked baggage: passengers in Economy Class are generally allowed 1 to 2 pieces of checked baggage with a combined weight limit of 23kg for a single piece or 30 kg for two pieces.
- Carry on baggage: Economy passengers are allowed 1 piece of carry-on baggage weighing up to 7kg. The maximum dimensions are 50x40x25 cm.
- Business Class:
- Checked baggage: business class passengers are allowed 2 pieces of checked baggage each with a maximum weight of 32 kg.
- Carry-on Baggage: Business Class passengers are allowed 2 pieces of carry-on baggage with a combined weight of 12kg. Each bag can have dimensions up to 50x40x25 cm.
- First Class:
- Checked Baggage: First Class passengers are permitted two pieces of checked baggage each with a weight of up to 32 kg.
- Carry-on baggage: First Class passengers are allowed 2 pieces of carry-on baggage with a combined weight of 12 kg and similar size limitations which are 50x40x25 cm.
Etihad also allows passengers to carry additional items such as duty-free purchases, coats and small electronics. Excess baggage charges apply if a passenger exceeds the baggage allowance and fees are determined by the weight and destination.
Etihad Airways Fare Cabins
- Economy Class: Economy Class is designed for value-conscious travellers, offering a comfortable and practical flying experience. Passengers can choose from three levels of economic services: Economy deals, economy saver and Economy flex. The economy flex ticket offers more flexibility in terms of changes and cancellations while Economy Deals offers lower fares with restrictions. All economy tickets include a full-service experience including meals, drinks and access to the in-flight entertainment system.
- Business Class: Business Class offers a premium experience with spacious seating that converts into full beds on long-haul flights. Business class passengers enjoy more significant baggage allowances, priority check-in, dedicated lounge access and fine dining experiences onboard. Etihad's business class also includes fully equipped workstations, private suits and a wide range of entertainment options.
- First Class: Etihad Airway's first class is designed for ultimate luxury. With private suits featuring flat beds, personal minibars, and access to the exclusive first class lounge, this is the pinnacle of air travel. First-class passengers enjoy bespoke services including chauffeur-driven transfers, priority boarding, and customized in-flight dining. The cabin is designed with privacy and comfort in mind, offering complete privacy for rest or work during the flight.
- The Residence: The Residence is Etihad's exclusive cabin, available only on select A380 aircraft. This private, three-room suite features a bedroom, living room, and bathroom, with a personal butler service. Passengers in The Residence can expect a top-tier experience, including a dedicated chauffeur, in-flight dining prepared by a personal chef, and the utmost privacy and comfort.
Etihad Airways Policy for Changes & Cancellations
- Refundable Tickets: Refundable tickets allow passengers to cancel their flight and receive a refund, minus any applicable cancellation fees. Refunds are usually processed to the original form of payment, and the amount refunded will depend on the fare conditions.
- Non-Refundable Tickets: For non-refundable tickets, cancellations generally result in no refund, but passengers may be eligible for credit towards a future booking or a partial refund based on the fare class. Etihad charges a cancellation fee, which varies depending on the fare conditions.
- Changes to Booking: Passengers can make changes to their bookings for a fee, which depends on the ticket type and fare conditions. The fee is typically lower if the changes are made well in advance of the flight, but higher fees apply closer to the departure date. For changes, passengers will need to contact Etihad's customer service or make amendments online through the official website.
- Rebooking and Credits: If a passenger cannot fly due to unforeseen circumstances, Etihad may offer the option to rebook the flight for a future date. Etihad's flexibility for rebooking also depends on the ticket type and availability of seats. The airline often provides travel credit in the form of a voucher or certificate for future bookings.
- Refund Process: For refund requests, Etihad provides an online tool where passengers can submit requests. Refund processing times may vary depending on the payment method and fare conditions.
In-Flight Entertainment of Etihad Airways
Etihad Airways provides one of the most advanced in-flight entertainment systems in the aviation industry. Passengers can enjoy a wide selection of movies, TV shows, documentaries, music, and games.
- The Etihad Entertainment System: The Etihad Entertainment system, known as E-box, offers over 650 hours of entertainment, including the latest blockbuster movies, TV series, music, and games. Passengers can enjoy multilingual audio-visual content and easily navigate through the entertainment options using a personal touch screen in every seat.
- On-demand Entertainment: Every seat in all cabins, including Economy, Business, and First Class, is equipped with a personal screen that offers on-demand entertainment. Passengers can choose from a variety of genres, including action, drama, comedy, and family-friendly content. They can also watch documentaries or listen to podcasts during the flight.
- Wi-Fi and Connectivity: Etihad offers Wi-Fi on many of its aircraft, allowing passengers to stay connected while flying. Passengers can access Wi-Fi for a fee, which varies based on the duration of the flight and the chosen plan. Etihad also offers mobile connectivity on certain flights, allowing passengers to send texts and make calls, though data use and voice calls are subject to additional charges.
Etihad Airways Check-in
- Online Check-in: Online check-in opens 48 hours before the flight's scheduled departure time. Passengers can complete the check-in process via Etihad's website or mobile app. This option allows passengers to select their seats, confirm their travel documents, and receive their boarding passes electronically.
- Airport Check-in: For passengers who prefer to check in at the airport, Etihad Airways offers dedicated check-in counters at airports. Check-in counters open 3 hours prior to the flight's departure for international flights and 2 hours for domestic flights. Passengers must complete check-in at least 60 minutes before departure.
- Self-Check-in Kiosks: At certain airports, Etihad provides self-check-in kiosks, which allow passengers to check in, select seats, and print boarding passes without having to interact with an agent. This provides a quick and efficient way for travelers to complete the check-in process.
- Priority Check-in: First and Business Class passengers, as well as Etihad Guest Gold and Platinum members, can use priority check-in facilities, ensuring faster processing and minimal wait times.
Earning Miles:
Members can earn Etihad Guest Miles based on the distance traveled, the fare class, and the type of ticket purchased. Miles can be earned for both flights and purchases with Etihad's extensive range of partners, including hotel chains, car hire services, and retailers.
Elite Tiers:
- Etihad Guest Blue: This is the entry-level membership, available to all new members.
- Etihad Guest Silver: Earned after a specific number of miles or flights.
- Etihad Guest Gold: This tier provides additional benefits such as lounge access and priority check-in.
- Etihad Guest Platinum: The highest tier, offering the most exclusive perks, including first-class lounge access, additional baggage allowances, and extra miles for future flights.
Redemption Options:
Miles earned in the Etihad Guest program can be redeemed for a variety of benefits, including flights, seat upgrades, hotel stays, and shopping vouchers. Miles can also be used to access lounges, pay for excess baggage, or donate to charity. Etihad also offers a Family Membership option, which allows family members to pool their miles together to redeem rewards faster.
Etihad Airways operates the Etihad Guest loyalty program, designed to reward frequent flyers with a range of benefits and exclusive offers. The program allows passengers to earn miles when flying with Etihad Airways, as well as with its partner airlines.